Refund policy
Return and Refund Policy
At Every Thing Pizzaovens, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with this policy and your statutory consumer rights.
1. Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided the product is eligible for return.
To be eligible for a return, the item should be:
- Unused and in its original condition
- Returned with the original packaging, accessories, manuals and documentation where applicable
- In a condition suitable for resale
Some products may not be eligible for return where an exception under applicable law applies.
2. How to Request a Return
Before sending anything back, please contact us at:
Email: support@everythingpizzaovens.shop
Phone: +442081506577
Please include your order number and explain the reason for your return. We will provide you with the appropriate return instructions.
3. Return Shipping Costs
If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning the item, unless we have agreed otherwise.
If the item is faulty, damaged, incorrect, or not as described, please contact us before returning it. Where appropriate, we will provide a suitable remedy in accordance with your statutory rights.
4. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect, or significantly different from the product description, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item and any visible damage, where applicable
We will assess the issue and, where appropriate, offer a repair, replacement, refund, or another remedy in accordance with applicable UK consumer law.
5. Refunds
Once your returned item has been received and inspected, we will process your refund where you are entitled to one.
Approved refunds will normally be made to the original payment method used for the purchase.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
6. Cancellation Rights
If you are a consumer purchasing online in the UK, you may have the right to cancel your order within the applicable statutory cancellation period.
If you wish to cancel your order, please contact us as soon as possible at:
support@everythingpizzaovens.shop
If your order has already been dispatched, you may need to follow our return procedure instead.
7. Exceptions
Certain products or circumstances may be excluded from cancellation or return rights where permitted by applicable law. This can include products that have been personalised, products made to your specifications, or other products for which a statutory exception applies.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Every Thing Pizzaovens
41 Turnham Green Terrace, Chiswick, London W4 1RG, United Kingdom
Email: support@everythingpizzaovens.shop
Phone: +442081506577